Q&A

🟨Grade T - Yellow Label:

Indulge in the rich, rich flavor of our Braised Winter Melon.
a must for winter melon lovers!


🟥Grade A - Red Label:

Enjoy a light and refreshing taste, perfect for any occasion.


Or mix the two to customize your drink for a unique flavor experience.

 

The ratio of winter melon tea brick to water is 1:8
1 winter melon tea brick; 8 water
Example: 500g winter melon brick with 4,000c.c water

The ratio of winter melon syrup is 1:1
1 winter melon tea brick; 1 water

How to Cook Winter Melon Concentrate?

To maintain the best quality, store winter melon tea bricks in a cool, dry place away from direct sunlight.

With proper storage, they can last up to a year.

How to Store Winter Melon Tea Bricks?

Please refrigerate cooked winter melon tea and consume within 3 days for the best taste.

The condition of winter melon tea can be determined by its appearance and taste.

Look for signs of sediment or a thick consistency.

If it tastes sour or has an unusual odor, it has likely gone bad.

Boil black sugar and cold water in a 1:1 ratio until the sugar is completely dissolved.

Turn off the heat and let it cool before refrigerating.

HERJYI's rock candy is now made without cotton threads, ensuring a pure and high-quality product.

You can use it with peace of mind.

A commercial invoice will be automatically generated for all international orders.

For purchases made on the HeJi website, consumers are entitled to a 7-day consideration period as stipulated in the Consumer Protection Law.

Please note that this is not a trial period.

Returned products must be in brand-new condition with complete packaging. For overseas orders, returns or exchanges are not accepted unless there is a product defect.

  • If you find any defects or damages upon receiving your order, please contact our customer service immediately via our official Line account: @152wmbli.
    Please provide the following information:
    Name:
    Phone number:
    Order number:
    Description of the product condition:
    Photos of the damaged product:
    Our service hours are Monday to Friday, 9:00 AM to 5:00 PM (closed for lunch from 12:00 PM to 1:00 PM).
    We are closed on weekends and public holidays.
  • Please note that we cannot accept returns or exchanges for food items that have been opened, consumed, or damaged due to improper storage.

  1. Please provide your order number and name to our official Line account: @152wmbli.
    Our customer service representative will assist you immediately.
  2.  If you need to modify your order, please place a new order and note "Cancel the previous order" in the order remarks.

Please contact our customer service directly at @152wmbli for international shipping rates on overseas orders.

Please allow 3-10 business days for order processing and shipping.