For purchases made on the HeJi website, consumers are entitled to a 7-day consideration period as stipulated in the Consumer Protection Law.

Please note that this is not a trial period.

Returned products must be in brand-new condition with complete packaging. For overseas orders, returns or exchanges are not accepted unless there is a product defect.

• If you find any defects or damages upon receiving your order, please contact our customer service immediately via our official Line account: @152wmbli.
  Please provide the following information:
  Name:
  Phone number:
  Order number:
  Description of the product condition:
  Photos of the damaged product:
  Our service hours are Monday to Friday, 9:00 AM to 5:00 PM (closed for lunch from 12:00 PM to 1:00 PM).
  We are closed on weekends and public holidays.
• Please note that we cannot accept returns or exchanges for food items that have been opened, consumed, or damaged due to improper storage.